Refund policy

Last updated: July 13, 2026 At renvixaxa.shop, we want every customer to have a reliable and satisfying shopping experience. If your purchase does not meet your expectations, we offer a straightforward return and refund process under the conditions below. 1. Return Period You may request a return within 30 days from the date you receive your order. To qualify for a return: The item must be unused and in its original condition. The product must include original packaging, accessories, and any included documentation. Proof of purchase must be provided. Items returned without prior approval may not be accepted. 2. How to Request a Return To start a return, please contact our customer service team: Email: info@renvixaxa.shop Please include: Order number Customer name Reason for return Photos or relevant information if the product has defects or damage Our team will review your request and provide further instructions. 3. Refund Process Once your returned item has been received and inspected, we will notify you about the approval status. If approved: Refunds will be processed to your original payment method. The refund will be issued within a reasonable processing period after approval. Shipping costs are generally non-refundable unless the return is caused by an error on our part or a defective product. Please note that your bank or payment provider may require additional time to complete the transaction. 4. Damaged or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days after delivery. We will evaluate the situation and provide an appropriate solution, including replacement or refund when applicable. 5. Non-Returnable Items Certain products may not be eligible for return due to hygiene, safety, customization, or other legal restrictions. We will clearly indicate any applicable exclusions on the product page. 6. Return Shipping Unless the product is defective, incorrect, or damaged upon arrival, customers may be responsible for return shipping costs. We recommend using a trackable shipping service when returning products. Contact Us Radio Wellenrausch GmbH Blankenseer Str. 101 23562 Lübeck, Germany Email: info@renvixaxa.shop